passenger experience

  • Hilton, Seattle Airport

    ByMiles From Blighty

    The Hilton at Seattle Airport offers convenient access, located just a short walk from the tram and A gates. While the hotel features a comfortable room and standard amenities, a cleanliness issue marred the experience, leading to disappointment in service recovery. Overall, the reviewer expresses a preference for alternative accommodations.

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    News from BA/IB’s Conference (IAG)

    ByMiles From Blighty

    British Airways has released the full PowerPoint presentation from its recent Capital Markets Day, detailing significant fleet changes and growth projections. By 2015, the airline anticipates a reduction in 747s, an expansion of its A380 fleet, and a notable increase in passenger numbers, returning to 2002 levels. The presentation also highlights innovations aimed at enhancing customer experience and driving revenue.

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    Airbus: poniamo un limite ai sedili stretti.

    ByFammi Volare

    Airbus propone uno standard di larghezza per i sedili in economy class di almeno 18” (45,72 cm), contrastando le tendenze delle compagnie aeree che riducono lo spazio per aumentare la capacità. Mentre alcune compagnie adottano configurazioni più dense, Airbus sottolinea l’importanza del comfort per i passeggeri.

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    Dove vola il Boeing 787 Dreamliner.

    ByFammi Volare

    Il Boeing 787 Dreamliner sta guadagnando popolarità tra le compagnie aeree grazie al suo comfort e all’efficienza economica. Attualmente, 15 compagnie aeree offrono voli su questo aereo innovativo, con una varietà di rotte che collegano città in tutto il mondo, da New York a Tokyo e da Roma a Doha.

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    Is this the longest reply ever from United Airlines?

    ByMiles From Blighty

    A recent post in the United Airlines 1K Group highlights an unusually lengthy response from the airline’s customer service regarding concerns about the MileagePlus program and overall service. The reply addresses customer dissatisfaction, employee training, and improvements in on-time performance and customer ratings, reflecting United’s commitment to enhancing the passenger experience.

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    俄罗斯马上要推出72小时免签过境了！

    ByLiving the Miles Life

    俄罗斯即将实施72小时免签过境政策，允许旅客在特定条件下享受短期访问。该法案适用于乘坐俄罗斯国家航空公司并满足一系列要求的游客，包括酒店预订和目的地国签证。只有20个国家的护照持有者可以享受这一便利。

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    BIG United increases award costs – from 1 Feb 14 – Star Alliance carriers

    ByMiles From Blighty

    United Airlines is implementing significant changes to its award redemption rates for Star Alliance partners, effective February 1, 2014. Notable increases include one-way coach from the US to Europe rising to 30k miles, while business class jumps from 50k to 70k miles. The adjustments reflect United’s strategy to manage costs associated with partner awards.

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    United Club, Seattle

    ByMiles From Blighty

    The United Club in Seattle’s A Gates offers travelers a spacious and bright lounge experience, featuring a variety of snacks and beverages. With helpful staff and a pleasant atmosphere, it provides a comfortable space to relax before flights, though it may get busy during peak travel times.